Privacy Policy

Better Payments
3rd Floor, c/o Baseline
61 Thomas Street
Dublin 8
Ireland

Effective Date: 18/02/2026

1. Introduction

Better Payments acts as a Merchant Acquiring Independent Sales Organisation (ISO). We introduce merchants to acquiring banks and payment processors. We do not directly process card payments, hold client funds, or act as a regulated payment institution.

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you engage with our services.

We act primarily as a Data Controller for merchant onboarding, sales, and relationship management activities. In certain circumstances, we may act as a Data Processor when handling data strictly on behalf of acquiring partners.

2. Scope

This policy applies to:

• Prospective merchants
• Merchant applicants
• Directors, beneficial owners, and authorised representatives
• Website visitors
• Business partners
• Individuals who contact us

It does not apply to acquiring banks or payment processors we introduce you to. Those organisations maintain their own privacy policies.

3. Personal Data We Collect

Because we operate as an ISO, we primarily collect business and onboarding data rather than end customer transaction data.

3.1 Business Information

• Business name
• Trading name
• Company registration number
• VAT number
• Registered and trading addresses
• Nature of business

3.2 Director and Beneficial Owner Information

• Full name
• Date of birth
• Residential address
• Nationality
• Percentage ownership
• Identification documents
• Proof of address

3.3 Contact Information

• Email address
• Phone number
• Job title

3.4 Financial and Application Information

• Bank account details
• Estimated turnover
• Transaction volumes
• Chargeback history
• Processing history
• Business financial statements where required

3.5 Technical Data

• IP address
• Device data
• Website usage data

3.6 Communication Data

• Emails
• Call notes
• Sales and onboarding records

We do not collect or store individual consumer cardholder payment data.

4. How We Collect Data

We collect data:

• Directly from you during merchant application
• Through application forms and onboarding documentation
• From acquiring banks and processing partners
• From identity verification and compliance providers
• From publicly available registers such as Companies Registration Office

5. Legal Basis for Processing

We process personal data under the following legal grounds:

5.1 Contractual Necessity

To assess eligibility and facilitate introductions to acquiring banks and processors.

5.2 Legal Obligation

To comply with anti money laundering and know your customer requirements.

5.3 Legitimate Interests

To operate, market, and improve our ISO services and manage commercial relationships.

5.4 Consent

For marketing communications where required.

6. How We Use Your Data

We use personal data to:

• Assess merchant applications
• Conduct due diligence and compliance checks
• Introduce merchants to acquiring banks and processors
• Communicate with you about your application
• Support ongoing merchant relationships
• Prevent fraud and manage risk
• Meet legal and regulatory requirements

We do not process or settle cardholder payments.

7. Data Sharing

As an ISO, we share merchant data with:

• Acquiring banks
• Payment processors
• Risk and underwriting partners
• Identity verification providers
• Fraud monitoring services
• Professional advisors
• Regulatory authorities where required

Each acquiring partner acts as an independent Data Controller for the services they provide.

We do not sell personal data.

8. International Transfers

If we transfer personal data outside the European Economic Area, we ensure appropriate safeguards such as:

• Standard Contractual Clauses
• Adequacy decisions
• Equivalent regulatory protections

9. Data Retention

We retain merchant application and compliance records in accordance with legal and regulatory requirements, typically for up to 6 years after the end of the business relationship, unless longer retention is required by law.

Rejected applications may be retained for risk management and compliance purposes.

10. Security Measures

We implement appropriate technical and organisational safeguards including:

• Secure storage systems
• Access controls
• Encryption of sensitive documents
• Internal compliance procedures

11. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion where applicable
• Restrict processing
• Object to processing
• Data portability
• Lodge a complaint with the Irish Data Protection Commission

Irish Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
Ireland
www.dataprotection.ie

12. Cookies

We use cookies to improve website performance and analyse traffic. You can manage cookie preferences through your browser or cookie settings.

13. Contact Information

Better Payments
3rd Floor, c/o Baseline
61 Thomas Street
Dublin 8
Ireland
Email: dpo@betterpayments.ie

14. Updates

We may update this Privacy Policy periodically. Updates will be published on our website.